* If you are currently in a situation in which you are either actively without shelter, or in imminent danger of losing shelter, please refer below to the coordinated entry program section. You must contact 211 in order to be placed in the coordinated entry program in order to receive emergency shelter in the state of Pennsylvania *
211 NEPA is part of the national 211 Call Centers initiative that seeks to provide an easy-to-remember telephone number, chat, text, and a web resource for finding health and human services– for everyday needs and in crisis situations.
Every day, highly trained 211 call specialists provide referrals to:
- Basic Human Needs Resources: food banks, shelters, rent and utility payment assistance
- Physical and Mental Health Resources: crisis intervention services, support groups, counseling
- Employment Support: financial assistance, job training, education programs
- Support for Older Adults and Persons with Disabilities: home-delivered meals, transportation, health care
- Youth and Child Care Programs: after school programs, summer camps, mentoring, protection services
- Regional Disaster Preparation
With one phone number, callers gain free, confidential access to thousands of programs and services that can help improve the quality of their lives. Help is available 24 hours a day, seven days a week by calling 2‑1‑1 (or 1-866-964-7927) or text your zip code to 898-211. TTY and language services are available in more than 170 languages and dialects.
Coordinated Entry Program
The Coordinated Entry Program is brought to you in collaboration with the United Way of PA, 211 North East Pennsylvania, and many other United Ways all providing funding for these important programs. These United Ways, together with local county government and provider agencies, work to ensure important local program information is accessible through the 211 NEPA helpline when it is most needed.
The Coordinated Entry Program coordinates and manages access, assessment, prioritization, and referral to housing and emergency services for any person(s) experiencing or at imminent risk of homelessness in Clinton County using the 211 system. Coordinated entry is the “front door” into Clinton County’s homeless crisis response.
Please follow the steps below to contact Coordinated Entry:
- Dial 211 from any phone, text zip code to 898-211, or visit https://www.pa211.org/
- Enter your Zip Code
- Press 2 for Homelessness and Housing Crisis
Once these prompts have been selected, screening/intake will confirm the client’s residency and housing situation. Needs are assessed to determine appropriate referrals for prevention, diversion and/or street outreach.
If individuals call outside of 8am-5pm M-F, they may be advised to call back during Coordinated Entry Hours for screening and intake.
211 is part of the national 211 Call Centers initiative that seeks to provide an easy-to-remember telephone number, chat, text, and a web resource for finding health and human services– for everyday needs and in crisis situations.